1. Take hold of the reading from the very beginning. Deliver information right away. Demonstrate your psychic ability based on their name, place of residence, birthday (see General Character Traits of the Astrological Signs).


2.. Always encourage the caller to talk. Don't do all the talking yourself. Many people call our service just to express themselves to someone who is kind and understands.


3.. Be a listener. As long as your caller is talking, resist with all your might the temptation to open your mouth. Never interrupt a caller when he/she is talking.


4.. Make a friend. It's much easier to make a friend in a personal face-to-face reading than on the phone, because the caller can't see your expressions, smile, etc. This all needs to be reflected in your voice, when doing a reading on the phone. Let the caller pick up on your expressions from your voice.


There are some things you can do to help your caller feel more comfortable with you.


Relax, and speak to them as if they were a friend for a long time already.


Ask questions about things you are picking up on to get them talking with you, so you can make a better "connection" with them.


LISTEN to what they are saying . . . it is what they want you to focus on!


5. Show you care. These are very real people, some with very real problems or troubles. Most will open up right away, if they feel you really care about their needs, troubles, desires, goals, love-life, finances, career and goals, etc. Ask questions like "How do you feel about that?", "What did you say or do when that happened?", because these types of questions show them you care and are listening. Don't be afraid to ask questions. These people want you to care enough to ask - that's why they called and they want to make a friend, too.


6. Turn every situation into a positive one. If something comes up negative in a reading, you should always look for what can be done to change it, like "The cards show this could be a problem, but they also show what can be done about it". Get the idea? It's easy to do, and it's why they called.


7. Don't be "scattered". Try to keep the topic being discussed in focus. If you jump from topic to topic without results or a finish to the previous one, then what has been accomplished? The caller may end up more confused or in doubt about something than they were in the first place.


8. Skeptics: Telling a skeptic something they already know is a good way to get them involved with things they don't already know. and to get them talking with you so you can make a better "connection".


9. Looking for another psychic on the Line: When a caller calls back to get a particular psychic's extension, their call may be re-routed to you because that reader is either not logged on or is on another call. Simply tell the caller that the call was transferred to you because the other reader is not on-line, and that there must be something they wanted to ask about, "so let's take a look"...then give them a great reading so it's you they call back for next time!


10. Lay out additional readings. Any time a client mentions a spouse, significant other, relative, child, friend, work associate, etc., you have the opportunity to lay out a reading for that person also, because you can connect with the client's feelings and thoughts about the person, and be able to give more accurate information to the client. With the Client's reading still laid out simply lay out another reading for the other person being discussed, and you'll be able to correlate the two readings together to get a better feel for details.


11. When you speak to young people, encourage them to stay in school and get their diploma, if you see this is may be helpful. Encourage them to go back to school if they have dropped out. Give them a reading for the path that they are on now and one for the path that the could on if they finished their education and got that diploma or degree. Many times, young people who won't listen to their teachers or parents, but will listen to you. You have a lot of responsibility when you advise young people. Please take it seriously.


12. When a caller expresses unhappiness or dissatisfaction with their job or career, ask what is that they always wanted to do, or be. Ask why they have never done it. Suggest ways for them to accomplish their goals, such as going back to college or getting their G.E.D., if this is what you are seeing. Encourage them to fulfill their dreams and then give them a reading as to the outcome of their efforts. People need someone to believe in them and say, "You can do it." Be that someone.


13. Underage callers: Remember, they must be at least 18 years old (refer to their date of birth). Once you have determined that they are under 18, ask them if there is anyone there who is over 18. They may say "yes" and put their mother on the phone, in which case you take a completely new set of information on this person who is over 18 and proceed as usual. However, if the caller is under 18 and there is no one there who is over 18, explain that you are not authorized to speak with anyone under 18 and hang up as quickly as possible.


14. Don't volunteer any personal information. The caller has no idea that you are sitting at home in your bathrobe or sweats. For all they know, you could be in an executive office setting or in a tent. Believe it or not, they don't want to know, so never offer this information. They will never ask. It is almost as if they don't want to know . . . as if knowing would spoil the magic.


15. Work in a quiet environment. Never lett them hear any background noises during the reading. Conduct your readings in a professional manner. Your caller should not be hearing your children, dogs, doorbell, or any other distracting sounds in the background. THEY WILL CALL THE NETWORK AND COMPLAIN ABOUT YOU. If you are only able to log on when your family members are at home and awake, make sure that you are in a separate room with the door closed. Before you log on (day or evening), place a note on your door asking that no one ring the bell or knock until after a specified time. Your callers will not be able to take you seriously if they can hear background noise and are envisioning you in your kitchen amidst your kids and dogs with the doorbell ringing. Any of this will seriously detract from your credibility and they will quickly decide to hang up. Think about this . . . What would you expect if you were spending money for a reading? So, be a professional and work when and where it is quiet.


16. Use the caller's name often. There is no sound in the world as beautiful, to anyone, as the sound of their own name. Use it as often as possible without overdoing it. This is music to their ears.


17. Don't talk about yourself except in the briefest and most off-hand way. They aren't spending their money to hear about you. This is a very fast way to lose your caller.


18. Never argue with the caller. Their opinions or beliefs may be different than yours but don't react in a negative manner. This is the time to be the diplomat. Anytime you shoot down someone's point of view or persona opinion, you will lose. They will decide very quickly to end the conversation. After all, don't we all feel that the smartest people we know are the ones who agree with us?


19. Don't be in a big rush to prove to the caller how much you know. Compliment them on how smart and intelligent they are. Many callers are suffering from low self-esteem, so help them - build THEM up, not yourself. You will probably be the first person in their life to tell them these things. Everyone needs to hear these things; it makes them feel worthwhile and wonderful, and they will think you are pretty smart for seeing their true inner nature.


20. Tread lightly on topics of religion. Instead, speak of spirituality. Most people believe in spirituality; not everyone is religious. Giving out your own personal religious beliefs always runs the risk of offending someone who doesn't share those beliefs.


21. When you feel that the caller is hanging up after only a few minutes because he/she wants the free minutes only, try saying that, in your opinion, if they call back for several 3 minute free readings they will not get good, psychic information. Suggest that they stay with you for 5 or 6 minutes and hear your psychic impressions.